Evaluating Professionals: Imperfect Solution for an Imperfect World November 28, 2009 Agent ratings are back in the conversation, thanks to this scintillating op/ed by Kris Berg (link is for Inman premium subscribers only) who is one
Video of my NPS Session at REBC Philadelphia June 5, 2009 Thanks to Greg Afarian (@zipvogreg) of Zipvo, there’s apparently video evidence of my session at REBarCamp Philadelphia. It was a great and fun session, and