Evaluating Professionals: Imperfect Solution for an Imperfect World November 28, 2009 Agent ratings are back in the conversation, thanks to this scintillating op/ed by Kris Berg (link is for Inman premium subscribers only) who is one
More on Proofs, ROI, and Web 2.0 March 25, 2008 Ben Martin at Agent Genius(an excellent site that I have now added to my RSS reader) has posted a trenchant response to my earlier post